Terms of Services

Terms of Service

OVERVIEW
This website is operated by HYROSOCKS. Throughout the website (the "Site"), the terms “we”, “us” and “our” refer to HYROSOCKS.

By visiting the Site and/or purchasing any of the products that we make available through the Site ("Products"), you agree to be bound by the terms and conditions set out herein (the "Terms"). If you do not agree to all the terms and conditions in these Terms, then you should not access the Site or purchase any of the Products.

Any new features or tools which are added to the Site shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the addition of any changes constitutes acceptance of those changes.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 1 – ORDERS

Through your use of the Site, you have the option to sign up for a subscription with us (a "Subscription") to receive, on a periodic basis, deliveries of Products (in each case, a "Subscription Order").

In these Terms, an "Order" is a Subscription Order.

Your Order is not accepted by us until we have contacted you to tell you that we have accepted your Order.

SECTION 2 – SUBSCRIPTION ORDERS

Subject to payment by you in accordance with these Terms, at the start date of your Subscription and on each date that falls 90 days thereafter (the "Order Period"), we shall deliver to you each Subscription Order in accordance with Section 3 of these Terms.

You may change your Order Period at any time, either via the Customer Portal or by contacting our Customer Service team.

If you want your Subscription to be deactivated ahead of your upcoming Subscription Order, you will need to deactivate your Subscription three days prior to your renewal date.

If you contact our Customer Service team to change the frequency of your Subscription, you will need to receive written confirmation of this from a member of the Customer Service team at least three days prior to your renewal date. If the frequency change is not confirmed ahead of the three-day notice period, these changes will then be applied to the subsequent Subscription Order.

The three-day notice period applies to any changes to a Subscription, e.g., frequency, cancellation, skipping deliveries.

SECTION 3 – DELIVERY

Any dates of delivery that we provide to you in respect of any Orders are estimates only, and we are not liable for any loss incurred as a result of not meeting any estimated delivery dates that we provide to you.

You will be notified of the costs of delivery when you sign up for a Subscription or place a Single Order with us, and these costs shall be added to each Order. In the event of any increase in these costs during the term of your Subscription, we will provide you with reasonable notice of the increase in costs in advance of such increased costs applying to any subsequent Subscription Orders.

We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles, and Channel Islands.


SECTION 4 – PRICE AND PAYMENT

We use a third-party payment processor, Shopify (the "Payment Processor"), to charge you for your Subscription. The processing of your payments will be subject to Shopify's terms and conditions (available here) alongside these Terms.

We will take payment from you, through the Payment Processor, on a per-Order basis via the payment card details that you provide to us on our request (or the Payment Processor on their request). The payment shall be taken automatically from the payment card prior to our delivery of each Order. Where you have signed up to a Subscription, and unless you cancel your Subscription in accordance with these Terms, we will take payment from you prior to the delivery of each Subscription Order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site. You agree to promptly update any information that you provide to us (as appropriate), including your email address and credit card numbers and expiration dates, so that we can complete your Orders and contact you as needed. We are not liable for any loss suffered by you or by any third party as a result of you providing inaccurate or incorrect information.

In the event that we, or the Payment Processor, are unable to take payment from you for any Order, we will notify you that we have been unable to take payment, and we reserve the right to subsequently suspend or cancel your Order and/or Subscription in our sole discretion.

Prices for our Products are subject to change. If the change of a price of Products will affect the price of a subsequent Subscription Order, we will give you reasonable notice of this change to allow for you to change or cancel your Subscription in accordance with these Terms.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

SECTION 5 – CANCELLING AN ORDER

You may cancel an Order in accordance with our Cancellation Policy and Refund Policy.

SECTION 6 – PRODUCT AVAILABILITY AND SPECIFICATIONS

Certain Products may be available exclusively online through our Site. These Products may have limited quantities and may therefore not be available for purchase at all times.

We make reasonable efforts to display as accurately as possible the colours and images of our products that appear on the Site. A Product's true colour may not exactly match that shown on your device or on our Site or its packaging may be slightly different.

We reserve the right, but are not obligated, to limit the sales of any of our Products to any person or jurisdiction, and we reserve the right to limit the quantities of any Products that we offer. We may exercise these rights on a case-by-case basis.

We reserve the right to, at any time, modify the specification of our Products or discontinue any Products without notice at any time. We will give you reasonable notice of this change to allow for you to change or cancel your Subscription in accordance with these Terms.

SECTION 7 – USE OF THE PRODUCTS

You shall use any Products only in accordance with our directions for use of those Products, as provided to you from time to time. We shall not be liable to you for any loss or damage incurred as a result of your use of the Products that is in any way not in accordance with our directions of use.

The Products are for personal use only and shall not be provided to any third party. We shall not be liable to you or to any third party for any loss or damage incurred as a result of the use of any Products that you have purchased by any third party.

We reserve the right to refuse any Order and to cancel Orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

SECTION 8 – PROHIBITED USES OF OUR SITE

You may not use our Site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect; or
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree, in addition to any other restrictions set out in these Terms:

  • not to reproduce, duplicate, copy or re-sell any part of our Site; and
  • not to access without authority, interfere with, damage or disrupt:
    • any part of our Site;
    • any equipment or network on which our Site is stored;
    • any software used in the provision of our Site; or
    • any equipment or network or software owned or used by any third party, which is used to provide our Site.

SECTION 9 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Although we make reasonable efforts to update the information on our Site (including any information relating to the specification of the Products or the prices that we charge for the Products), we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. We reserve the right, but have no obligation, to correct any errors, inaccuracies or omissions, and to change or update information or cancel Orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your Order).

SECTION 10 – SITE AVAILABILITY AND SECURITY

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

We do not guarantee that the Site will be secure or free from bugs or viruses. You should use your own virus protection software.

SECTION 11 - ACCOUNT DETAILS

If you choose to create an account with us, you are responsible for maintaining the confidentiality of your account details, including your username and password. You agree not to share your account information with any third party.

We reserve the right to disable your account or suspend your access to the Site at any time, without notice, if we believe you have failed to comply with any part of these Terms.

If you suspect that your account information has been compromised or if there is any unauthorized use of your account, you must notify us immediately at the contact details provided in Section 20.

You agree to keep your account details, including your contact and payment information, accurate and up to date, so we can process your orders and provide support when necessary. We are not responsible for any loss or damage resulting from inaccurate or outdated information.

SECTION 12 - THIRD-PARTY LINKS

Certain content and Products available via our Site may include materials from third parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and do not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is your responsibility to carefully review the third party's policies and practices and make sure you understand them before you engage in any transaction with that third party. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send certain specific submissions (for example, contest entries) to us or otherwise send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, commercially exploit and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not:

  • Violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, or
  • Contain libelous or otherwise unlawful, abusive or obscene material, and we have the right, but no obligation, to remove any such comments from our Site.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 14 - PERSONAL INFORMATION

Any personal information that you provide to us through our Site is processed in accordance with our Privacy Policy.

SECTION 15 – PRODUCT LIABILITY

If you think that there is something wrong with a Product that you have ordered from us, please contact us by emailing us at the address set out at Section 20 of these Terms. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

We may, at the direction of an order from a regulatory authority or otherwise at our sole discretion, recall any Products from the market and remove these from our Site at any time. In the event that this affects any Products that you have purchased pursuant to an Order, we will notify you to inform you of the recall, to instruct you to cease any further use of the relevant Product and to provide you with further information as to returning the Product and seeking a refund (as applicable).

We are not liable for any loss or damage incurred by you or by any third party as a result of any continued use of a Product following our instruction to cease any further use of the Product.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Notwithstanding anything to the contrary in these Terms (including, but not limited to, in Sections 3, 4, 7, 12, and 15), we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our Site or our Products; or
  • Use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Wasted costs or loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

SECTION 17 – DELAYS OUTSIDE OF OUR CONTROL AND RIGHTS OF SUSPENSION

If our supply of a Product pursuant to an Order is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. We will not compensate you for any delay, but, if the delay is likely to be substantial, you can contact us at the address set out in Section 20 of these Terms to receive a refund for any Products you have paid for but have not been received.

We may suspend our provision of Products through this Site at any time. If we suspend supply of the Products, or tell you we are going to suspend supply of the Products, we will inform you of this and refund any sums you have paid for any Products that you will not receive.


SECTION 18 - GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – OTHER IMPORTANT TERMS

We can transfer the contract that we have with you pursuant to these Terms, so that a different organisation is responsible for supplying Products to you.

Nobody else has any rights under these Terms. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign off on ending or changing it.

If a court invalidates some of the contract that we have with you, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying for an Order) or for doing something you're not allowed to, but that will not mean that we cannot do this at a later point in time.

SECTION 20 - CONTACT INFORMATION

If you have any questions relating to these Terms, please contact us at support@hyrosocks.com.